Delivery Terms
Last updated: October 30, 2026 ยท Version v1
By booking with Bolaro Courier, you agree to these terms.
- 1. What we deliver. We deliver items that fit safely in a standard sedan. We do not carry illegal items, weapons, ammunition, explosives, hazardous or flammable materials, cash or negotiable instruments, prescription or controlled drugs, alcohol or tobacco to minors, live animals, or perishable items that need refrigeration. We may refuse any item or booking.
- 2. Your responsibilities. You confirm that the pickup and drop-off details, recipient information, and item description are accurate, and that your items are packed securely for transport. We are not responsible for damage caused by poor packaging or inaccurate information.
- 3. Pricing. Deliveries are $2 per mile, based on the driving route from pickup through any stops to drop-off. Add-ons such as Rush, extra stops, after-hours, and weekend are added on top. Trips of 70 miles or more are quoted personally. The price shown when you book is an estimate; your final price is confirmed before you pay.
- 4. Payment. Payment is due before pickup, through the secure payment link we send you. We do not begin a delivery until payment is received.
- 5. Wait time. The first 10 minutes of waiting at pickup or drop-off are free. After that, wait time is $10 per 15 minutes and may be added to your final charge.
- 6. Timing. Same-day and Rush delivery times are targets, not guarantees. Traffic, weather, and other conditions outside our control may cause delays. We will keep you informed if your delivery is running late.
- 7. Delivery. If no one is available to receive the item, we may leave it in a safe place at the drop-off address and take a photo as proof of delivery, unless you asked for hand-delivery in your instructions. If an item cannot be delivered, it may be returned to the pickup address at your cost.
- 8. Cancellations and refunds. You receive a full refund if you cancel before your driver leaves for pickup, a 50% refund if you cancel after the driver has left, and no refund once the item has been picked up. Refunds go back to the original payment method.
- 9. Liability. If an item is lost or damaged while in our care, our liability is limited to the item's actual value, up to $100 per delivery. Claims must be made within 48 hours of delivery, with photos and proof of value. We are not liable for items we were not told about, items on the prohibited list, or damage caused by packaging. For high-value items, contact us before booking.
- 10. Photos and information. We use your information only to complete and manage your delivery. Delivery photos are kept for 90 days, then deleted.
- 11. Changes. We may update these terms. The version shown when you book is the one that applies to your delivery.
- 12. Contact. Questions or claims: call or text 763-288-5496, or email support@bolarocourier.com. These terms are governed by the laws of the State of Minnesota.